🏠 HomeChamp - Privacy Policy

Last updated: April 2026

HomeChamp ("we", "our", "us") operates the HomeChamp and HomeChamp Partner mobile applications. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services.

1. Information We Collect

Account Information: Name, email address, phone number, and password (stored as a secure bcrypt hash) when you register.

Location Data: GPS coordinates and reverse-geocoded area name to connect you with nearby service providers. Location is collected only when the app is in use and you grant permission.

Booking Data: Service address, booking details, scheduled times, notes, and service preferences.

Payment Information: Payment transactions are processed securely through Razorpay (PCI-DSS compliant). We do not store your card numbers, bank account details, or UPI PINs. We only store Razorpay transaction IDs and payment status.

Profile Photo: Optional profile picture you upload.

Device Information: Device type, operating system version, and Firebase Cloud Messaging (FCM) token for push notifications.

Partner-specific: Skill category, years of experience, KYC documents (ID proof), bank details for payouts, and availability status.

2. How We Use Your Information

To create and manage your account
To connect customers with verified service professionals in their area
To process bookings, payments, and refunds
To send booking confirmations, status updates, and push notifications
To calculate and track partner earnings and platform commissions
To provide customer support and resolve disputes
To improve our services, matching algorithms, and user experience
To detect and prevent fraud or misuse

3. Information Sharing

We do not sell, rent, or trade your personal information to third parties. We share data only in these cases:

Between Customers and Partners: When a booking is confirmed, the customer's name, phone, and service address are shared with the assigned partner, and the partner's name, phone, skill, and rating are shared with the customer.
Payment Processor: Razorpay processes all payments under their own privacy policy and PCI-DSS compliance.
Legal Requirements: If required by law, court order, or government authority in India.

4. Data Security

We implement industry-standard security measures to protect your data:

Passwords are hashed using bcrypt with 12 salt rounds — we never store plain text passwords
API authentication uses JSON Web Tokens (JWT) with HS256 algorithm and configurable expiry
Razorpay webhook signatures are verified using HMAC-SHA256
All API communications use HTTPS in production
Payment data is handled exclusively by PCI-DSS compliant Razorpay

5. Data Retention

We retain your account data as long as your account is active. Booking and payment history is retained for record-keeping, tax compliance, and dispute resolution. You can request complete account deletion by contacting our support team.

6. Your Rights

Access your personal data through the Profile section in the app
Update your name, phone number, and profile photo at any time
Delete your profile photo
View your complete booking and payment history
Request complete account and data deletion by contacting support

7. Location Data

We collect location data only when you actively use the app and have granted location permission. For customers, this is used to detect your service area. For partners, location may be shared with customers during active jobs. You can revoke location permission in your device settings at any time.

8. Push Notifications

We send push notifications for booking updates, payment confirmations, job assignments, and occasional promotional offers. You can disable notifications in your device settings.

9. Children's Privacy

Our services are not intended for users under 18 years of age. We do not knowingly collect personal data from children under 18.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted in the app and on this page. Your continued use of the app after changes constitutes acceptance.

11. Contact Us

If you have questions or concerns about this Privacy Policy or your data:

📧 Email: support@homechamp.in
📞 Phone: +91-7032553668
🕐 Support hours: Mon–Fri, 10AM–5PM IST